Shipping Policy

At Shopnex , we aim to deliver your orders quickly and safely. This Shipping Policy explains how we process, handle, and deliver products ordered through our website.

1. Order Processing Time

  • All orders are processed within 1–2 business days after payment confirmation.
  • Orders placed on weekends or public holidays will be processed on the next business day.

2. Shipping Time

Our standard delivery time across India is:

  • 3–7 business days for metro cities
  • 5–10 business days for non-metro and remote locations

Note: Delivery timelines may vary due to courier delays, weather, festivals, or unforeseen circumstances.

3. Shipping Charges

  • Standard shipping charges will be displayed at checkout.
  • Free shipping may be offered on selected products or minimum order value (if applicable).

4. Order Tracking

  • Once your order is shipped, you will receive a tracking number via email/SMS.
  • You can track your order through the courier partner’s website.

5. Incorrect Address / Failed Delivery

We are not responsible for delivery failures due to:

  • Incorrect or incomplete address provided by the customer
  • Recipient unavailable at the time of delivery
  • Refusal to accept the package

In such cases, additional re-shipping charges may apply.

6. Delivery Partners

We work with trusted and well-known courier partners to ensure safe and timely delivery.
Delivery availability may vary based on your pin code.

7. International Shipping

Currently, we do not offer international shipping.
(If you do, I can rewrite this section.)

8. Damaged or Tampered Packages

If your package appears damaged or tampered with:

  • Do not accept the delivery
  • Capture photos/videos and contact us immediately at [support email/number]

We will assist you with a replacement or refund as per our Return Policy.

9. Delay Disclaimer

We make every effort to deliver on time, but delays may happen due to factors beyond our control such as:

  • Weather conditions
  • Strikes
  • Logistics issues
  • High seasonal demand

We appreciate your patience during such circumstances.